Some customers might be difficult to please or work with, but they need not be challenging to handle … or dismiss if essential. The common thread amongst hard customers is disrespect. I suggest that individuals show your experience, proficiency, education, and recognition on your website, in proposals, and even in your e-mail signature (mine includes links to my book, and my articles on this blog).
Put it in writing
Present proposals clearly defining the task scope, specified number of revisions, timeframe, turning points, and deadlines– with repercussions for scope modifications. Need contracts for all projects, with acknowledgment from both sides relating to expense, schedule, and function set.Articulate your
guidelines of engagement Remind clients of your policiesearly and typically– on your website, in proposals and contracts, and at a project kick-off conference. consider severing the relationship. When thinking about the impact of losing an income source, I know I’m usually better off investing time in clients who value my work, pay without delay, and consider me a business partner. If you’ve followed my recommendations, everything remains in place to ask for a modification on their part– with very littleeffort on yours– and with an understanding of non-compliance effects. The less time you invest managing challenging customers, the more time you have offered to partner with the ones who make your work enjoyable, profitable, and satisfying.The post Difficult clients and the best ways to manage them appeared initially on Garage.